Privacy Policy

1. Who We Are

Blissful Place Residences operates professionally managed short-let apartments in Agbado, Lagos. This Privacy Policy explains how we collect and process personal information when guests, prospective guests, visitors, or service providers interact with our website, booking channels, WhatsApp support, payment channels, or property.

2. Information We Collect

We may collect:

• full name
• phone number
• email address
• WhatsApp messages and communication history
• booking dates, selected apartment, guest count, preferences, and special requests
• payment references, transfer proof, transaction status, and billing details
• identity or verification information where required for check-in, security, fraud prevention, or legal compliance
• emergency contact or visitor details where reasonably necessary
• CCTV footage from external and common-area security coverage on the premises
• website usage information such as device, browser, IP address, pages visited, and enquiry activity
• any information voluntarily submitted through forms, calls, messages, or booking channels

3. How We Use Information

We use information to:

• respond to enquiries
• process reservations
• verify payments
• coordinate check-in and checkout
• prepare the apartment before arrival
• provide guest support during stays
• manage security, access control, and incident reporting
• prevent fraud, misuse, unauthorised bookings, and property damage
• comply with legal, tax, accounting, security, and regulatory obligations
• improve our website, services, guest communication, and operational quality
• send booking-related updates and service messages

4. Lawful Basis

We process personal data where necessary for:

• performance of a booking or service contract
• compliance with legal obligations
• legitimate business interests such as security, fraud prevention, guest support, and property protection
• consent, where required, such as optional marketing or non-essential communications

5. CCTV and Property Security

CCTV may operate in external and common areas of the premises for safety, access control, incident review, and property protection. CCTV is not intended for private areas such as bedrooms or bathrooms. Footage may be reviewed where there is a security incident, suspected rule violation, damage, dispute, emergency, or legal requirement.

6. Sharing of Information

We may share information with:

• authorised staff and property representatives
• payment processors, banks, and transaction verification providers
• IT, hosting, website, communication, and booking service providers
• security personnel or maintenance personnel where necessary
• professional advisers, insurers, auditors, or legal representatives
• regulators, law enforcement, courts, or government authorities where required by law
• third-party booking platforms if the booking was made through those platforms

We do not sell guest personal information.

7. Payment Information

We do not intentionally store full card details on our website. Online payment details are processed by payment providers or financial institutions according to their own security standards. We may store transaction references, payment status, amount paid, payment method, and confirmation records for booking, accounting, fraud prevention, and dispute management.

8. Data Retention

We retain information only as long as reasonably necessary for bookings, guest support, accounting, legal compliance, security, dispute resolution, fraud prevention, and business records. CCTV footage may be retained for a limited period unless needed for an incident, investigation, claim, dispute, or legal requirement.

9. Data Security

We use reasonable administrative, technical, and operational safeguards to protect personal information. However, no website, payment channel, email, or messaging platform can be guaranteed to be completely secure. Guests are responsible for keeping their own devices, payment credentials, and communication channels secure.

10. Guest Rights

Subject to applicable law, guests and website visitors may request access to, correction of, deletion of, restriction of, or objection to certain processing of their personal data. Where processing is based on consent, consent may be withdrawn, but this does not affect processing already carried out lawfully before withdrawal.

11. Cookies and Analytics

The website may use necessary cookies or similar technologies for site functionality, security, performance, analytics, or booking flow improvement. If optional analytics or marketing tools are introduced, they should be used in line with applicable privacy requirements.

12. Third-Party Links

Our website may link to third-party platforms such as payment providers, social media platforms, maps, or booking platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Children's Privacy

Our services are intended for adults making accommodation bookings. We do not knowingly collect personal information from children except where provided by an adult guest or guardian as part of a legitimate stay or safety requirement.

14. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version posted on this website will apply from the stated effective date.

15. Contact

For privacy questions or requests, contact:

reservations@blissfulplaceresidences.com
+2349013673587

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